Refund Policy

At BRIGHTSTREAM, we strive to ensure complete satisfaction with our services. However, if you experience any issues, our refund policy outlines the terms and conditions for obtaining a refund.

Eligibility for Refunds

Refunds are provided under the following conditions:

• The service was not delivered as promised.
• There was an error in billing or transaction processing.
• The service was canceled before it was delivered, subject to cancellation policies.

Requesting a Refund

To request a refund, please follow these steps:

• Contact our customer service team at [email protected].
• Provide your transaction ID and a brief explanation of the issue.
• Requests must be made within 30 days of the transaction date.

Refund Processing

Once your refund request is received and approved, the process will be as follows:

• Refunds will be processed within 7-10 business days.
• Refunds will be issued to the original payment method.